Technical Support Engineer I
As a Technical Support Engineer you will provide Technical Support to end-users, distributors, and resellers. This includes providing detailed product information, application consultation, network troubleshooting, and problem isolation to fix the customer problem. The position requires a general understanding of networking and data communications and gives great exposure in the company with interfaces to sales, marketing, engineering, logistics, and on-site manufacturing. You will have the opportunity to learn a wide variety of leading edge network technologies and greatly advance your technical skills.
  • Provide Tier 1 support for all of support requests this includes and is not limited to Channels, Distributors, Integrators and End Users for all of Patton Products
  • Work with customer via: Phone, Email and Instant Messaging
  • Work closely with other Tier 2 and Tier 3 technicians regarding customers open cases
  • Track all customer activity via: Customer Tracking System
  • Assist Customers with Returns for repairs and replacements
  • Post FAQ's, Technical Notes, and Knowledgebase application notes.
  • Some after hours support may be required
  • Some travel may be required

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