SN10K Series Warranty Service & Customer Returns

 
 

All SN10K Series products sold by Patton Electronics Co. ("Patton") are covered by this Product Warranty to the exclusion of any other warranty

1. SN10K - Warranty
Patton warrants that for a period of 12 months, from the date of original shipment of the hardware products by Patton, the hardware products shall be free from defects in material and workmanship under normal operating conditions.

During the warranty period (original warranty and/or extended warranty period), Patton will advance replace products (shipping within 7 days of accepting the RMA claim). The replacement product you receive may be a new or refurbished Patton product.

During the hardware warranty period, upon proper notice to Patton, Patton will, at its option, either:
  1. Repair and return the defective hardware;
  2. Replace the defective hardware with a new or refurbished component;
  3. Replace the defective hardware with a different but similar component that contains compatible features and functions.

All product returns require a Return Material Authorization ("RMA") number* which can be obtained from Patton or through your authorized reseller, if applicable. If you have purchased the product through an authorized reseller, any claim pursuant to this Product Warranty should be made to your reseller. Product returns without a valid RMA will be rejected.

*RMA Procedure
Product returns require a Return Material Authorization (RMA) number which can be obtained from Patton. To request an RMA number, contact Patton Support Team:
  • Support Tel: 301-975-1007
  • Email: support@patton.com

When contacting the Patton Support Team, please be prepared to provide the following information:
  • Your name, company name, telephone and fax numbers and email address
  • Proof of purchase (serial number of the product to be returned)
  • Reason for the product return
  • Your return shipping address

RMA numbers are valid for thirty (30) days and are associated with a product serial number. RMA numbers older than ten (10) days need to be revalidated by calling the Patton Support Team before the product is returned.

Once an RMA number has been issued, a confirmation email or fax will be sent to you detailing the RMA number, product authorized for return, together with shipping instructions. Client is responsible for the risk of loss and shipping and handling fees when returning products.

It is preferable that the original packaging, including any anti-static and foam wrapping be used on all returned product. Should the original product packaging not be available, then adequate packaging should be used taking into account the method of shipment of the returned product. You are responsible for delivering the product to Patton safely and undamaged.

The RMA number should be clearly marked on all returned product, boxes, packages and accompanying paperwork. RMAs received by Patton that are not clearly marked may experience processing delays.

We recommend that all returned products be insured and that a tracking number be obtained for the shipment. To speed up the RMA procedure, the tracking number should be sent to the Patton Support Team as soon as the package is shipped.

SN10K - warranty restrictions
This warranty does not apply to normal wear and tear of the product, nor if the hardware:
a) is altered from its original specifications;
b) is installed, configured, implemented, used, or operated in any way that is contrary to Patton’ instructions;
c) has damage resulting from negligence, accident, or environmental stress;
d) was subject to unauthorized repair or modification;
e) if payment terms are not respected;
f) is used with materials or parts not manufactured or approved by Patton.

Repaired product - SN10K warranty
Repaired, replaced or exchanged product will be warranted for a period of three (3) months, from the date the repaired, exchanged or replaced product is shipped by Patton, or the remainder of the original warranty, whichever is longer.
 
 
Sales: sales@patton.com
Direct: +1 301 975 1000
Support: support@patton.com
Direct: +1 301 975 1007
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