Warranty Services
Patton offers a standard 1 year warranty on all products free of charge. Patton will repair or replace any unit under warranty. Warranty services may be Extended and Enhanced for a very small fee. With an Enhanced Warranty you don't pay return shipping costs and Advanced Replacement units are shipped overnight.
| Warranties | Description | Repair or Replace | Extends Free Basic Support | Expense Free Software Maintenance | Advanced Replacement |
| Standard Warranty |
Patton offers a standard warranty of 12 months from the date of original shipment. View the Warranty language. | Free | |||
| Extended Warranty |
The standard warranty can be extended for up to 5 years from the date of original shipment, extending Free Support and Software Maintenance. | Free (Patton pays shipping 1-way |
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| Enhanced Warranty* |
The enhanced warranty adds a "spares" service. An advance replacement is shipped next-day priority, should you have a hardware failure. | Free (Patton pays all shipping |
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Order Codes:
Customer Premise Equipment:
| Extended Warranty SKUs | Enhanced Warranty SKUs |
| SVC-EXTWAR2 | SVC-ENHWAR1 |
| SVC-EXTWAR3 | SVC-ENHWAR2 |
| SVC-EXTWAR4 | SVC-ENHWAR3 |
| SVC-EXTWAR5 | SVC-ENHWAR4 |
| SVC-ENHWAR5 |
Edge/Core Carrier Network Equipment:
SVC-WTE-10100 - Warranty Extension, 1 Year, for SN10300
SVC-WTE-10200 - Warranty Extension, 1 Year, for SN10200
SVC-WTE-10300 - Warranty Extension, 1 Year, for SN10300 (1 ELEMENT)
SVC-WTE-3120 - Warranty Extension, 1 Year, for the RAS 3120
SVC-WTE-3125RC - Warranty Extension, 1 Year, for the RAS 3125RC
Out of Warranty Repair
Out of Warranty repairs are provided at a fixed fee. Units damaged by lightning, power surges, water, and similar destructive causes may not be repairable and may require replacement.
Out of Warranty Repair:
SVC-REPAIR - Out of Warranty Repair
SVC-OOWR-SN10K - Out of Warranty Repair, SN10K Series
Warranty Service Tools:
Click here to Check Your Product Warranty Status, Get an RMA or Check your RMA Status.
Before returning any product to Patton, please read our Return's Policy and Return Instructions.
Before returning any SN10K series product to Patton, please read our SN10K Return's Policy and Return Instructions.
To purchase Warranty Services, please email [email protected]
